The Hello Sarkar was formed in 2011 by the then PM Baburam Bhattarai to address public grievances across the country as soon as possible.The grievance-hearing mechanism was formed within the Office of the Prime Minister and Council of Ministers (OPMCM), which means it is under the direct supervision of the Prime Minister who is briefed occasionally about the progress being made on addressing the people’s grievances related to various ministries, departments and offices directly related to the public.
The Hello Sarkar regularly makes public its work covering the period of one fiscal year. The Hello Sarkar has claimed it settled as many as 43,645 complaints within the fiscal year 2015/16.
It said most of the complaints were related to the Ministries of Home Affairs, Education, Federal Affairs and Local Development, Physical Infrastructure and Transport, Finance, Nepal Electricity Authority and Water Supply and Sewerage Management.
All of these ministries are related directly to the people’s everyday life.All of the issues the Hello Sarkar claims to have resolved are the government’s long-term policies and programmes that take years to accomplish. But it claims to have resolved them without wasting time.
The Hello Sarkar has claimed that it has resolved the shortage of fuel, black marketing, embezzlement in relief distribution to the earthquake survivors, load-shedding, irregular drinking water supply, corruption, foreign employment fraud, overcharging of transport fare, air pollution, poor road infrastructure, shortage of school textbooks and delay in distribution of the first tranche of housing grant to earthquake victims.These were actually the complaints lodged through Hello Sarkar’s Facebook and Twitter pages, telephone calls and emails. The only work Hello Sarkar, where 16 government employees have been deployed to receive complaints, did was to forward them to the concerned authorities for redressal.The Hello Sarkar’s claim of resolving these problems is nothing but hogwash.